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The Next-Gen Cloud based Service Delivery Model
  
Featured Blogs
2021 Blog

Automated Patch Management with Dynamic Insights

November, 2021

Relevance Lab helps customers use cloud “The Right Way” with an Automation-First approach as part of our Governance360 solution offering. Customers im...

2021 Blog

RLCatalyst AppInsights Now Available for AWS & ServiceNow Customers to provide Dynamic Application-Centric View of Cost, Health, and Security

September, 2021

Relevance Lab announces the availability of a new product RLCatalyst AppInsights on ServiceNow Store. The certified standalone application will be ava...

2020 Blog

Intelligent Automation using Freshservice ITSM and AWS Control Services with RLCatalyst

August, 2020

AWS provides a Service Management Connector for ServiceNow and Jira Service Desk end users to provision, manage and operate AWS resources securely via...

What is ServiceOne?
ServiceOne is a Cloud based Service Delivery Framework which provides an “Open Architecture” and pre-integrated solutions for ITSM, ITOM, ITAM, IDAM, Automation, DevOps, SOC & GRC. Relevance Lab provides resources to manage End User Devices, Data Centers, Users On-boarding/Off-boarding, Self-Service models, Help-desk and Support. ServiceOne framework includes Hardware, Software, and Services bundled with a low cost and high efficient outcome based model. Our platform addresses the following:
  • Seamless “day-to-day” operations with high System Availability 
  • Reduced cost of support  
  • Asset Compliance 
  • Mitigate Security threats Governance, Risk and Compliance
Relevance Lab Solution Offering
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IT Service 
Management
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IT Asset
Management
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IT Ops  
Management
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Security
Operations
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ID & Access
Management
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Governance Risk
 Compliance
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DevOps
Workflows
ServiceOne Blueprint
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Why RL ServiceOne?
With the implementation of ServiceOne, we ensure Organizations adopt Automation first Approach, move towards Intelligent Operations and Single pane of Control for Service Delivery and DevOps driven Organization Maturity Models.

60%

automation of Service Request

30%

increase in Solution Uptime

95%

accuracy of Asset Inventory (Hardware & Software)

25%

improvement in Resolution time of Security Events

ServiceOne can be consumed in two variants each with 5 weeks start to finish Implementation cycle.
Essentials
  • Incident Management

  • Knowledge Base

  • Self-Service Portal

  • Standard Reports

  • Automation Up to 25 Devices

  • Application Monitoring

  • Infrastructure Monitoring

  • Cloud Monitoring

  • 8*5 Coverage

  • Standard SLA 

Comprehensive
  • Everything under Essentials and

  • Critical Incident Management

  • Problem & Change Management

  • Custom & Scheduled Reports

  • Capacity, Network & Log Monitoring

  • DB & Middleware Monitoring

  • Asset & Contract Management

  • Project Management

  • 24*7 Coverage

  • Customizable SLA

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RL ServiceOne Brochure 
Let's Talk
We would love to hear from you. Drop us a line. We will get back to you shortly
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