2020 Blog, Blog, Featured
Frictionless and Secure Automation with RLCatalyst and OKTA
RLCatalyst OKTA Integration
Modern Identity and Access Management are foundational to building digital customer experiences. In the area of Intelligent Automation, it is a critical need to have a proper authentication & authorization system and audit trail for BOT led executions. As BOTs handle more workload and user interactions, there is a crucial need to have RLCatalyst BOTs integrated with enterprise IDAM platforms like OKTA using SAML 2.0. OKTA provides a modern platform for IDAM and further by using SAML 2.0 adapter RLCatalyst now supports more secure and flexible security for both UI and API based access to its automation functionality. Our solution provides frictionless integration between ServiceNow, OKTA, Windows AD, RLCatalyst BOTs Server hosted across Hybrid Cloud platforms.
SAML 2.0 is a widely accepted industry standard for user authentication. It separates authentication and authorization from the application and the system of record for users which in most organizations is Active Directory or any LDAP based system. SAML 2.0 standard defines two entities. The first entity is the Identity Provider (IdP) to which applications can request authentication for a user. The other entity is the application itself (Service Provider or SP). Using applications integrated to IdP using SAML 2.0, users in an organization only need to have one set of credentials to log in to any application. Therefore, administrators can centrally administer access to all applications.
RLCatalyst BOTs Server is an Intelligent Automation software that is in use with enterprises and supports single sign-on using the SAML 2.0 protocol. When a user tries to access the application, they will be redirected to the Identity Provider’s login screen. The IdP accepts the credentials and authenticates the user and then redirects the user back to the RLCatalyst (here the Service Provider or SP) with an Auth Token. The SP then provides access to the resource requested. In subsequent requests, the same auth token is passed by the user agent, and the SP validates the token against the IdP and then provides access to the resource.
Supporting the SAML 2.0 standard allows RLCatalyst to seamlessly work with multiple Identity Providers like Okta, Auth0, Ping Identity etc. It enables enterprises to integrate our automation platform seamlessly into their SSO roll-out plans, thus reinforcing their security and compliance.
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